FAQ

Yes! Choose your size (900x400mm, 600x300mm or 450x400mm), upload your own photo, logo or artwork, and preview it live before you order. Every custom pad has a waterproof surface, stitched edges and an anti-slip rubber base.

Level Thirty3 is a UK-based store offering high-quality gaming and workspace desk pads, featuring designs by independent artists from around the world.

We are based in Torquay, Devon, UK.

Yes, we ship worldwide. All orders are printed in-house in Devon and dispatched within 3 working days.

UK
- Royal Mail Tracked 48 (2–3 working days) – FREE
- Royal Mail Tracked 24 (1–2 working days) – £3.50

International (Royal Mail International Tracked)
- Europe – £12.99 (5–8 working days)
- United States – £19.99 (7–12 working days)
- Australia & Oceania – £21.99 (10–14 working days)
- Rest of the world – £21.99 (7–10 working days)

Delivery times are counted from dispatch.

Orders outside the UK are sent without duties prepaid. Depending on your country, your local customs or postal service may charge import VAT, duty or a handling fee on delivery. These charges are the customer's responsibility and are not included in our prices or shipping costs.

You can return any standard design within 30 days of delivery, as long as it's unused and in its original condition. Return postage is paid by the customer. Once we receive and check the item, we'll refund you to your original payment method.

Custom and personalised desk pads are made specifically for you, so they can't be returned unless they arrive damaged or faulty. If anything arrives damaged or faulty, contact us at hello@levelthirty3.co.uk within 7 days with a photo and we'll sort out a replacement or refund, including return postage.

UK orders typically arrive within 3–5 working days. International orders usually take 7–14 working days.

We offer three main sizes:

• 450x400mm
• 600x300mm
• 900x400mm (XL)

You can reach us at hello@levelthirty3.co.uk or via the Contact page.